Volvo Trucks Continues to Offer Industry-Leading Uptime Support During COVID-19
Volvo Trucks North America continues to provide customers with exceptional uptime support amid the current COVID-19 situation. As always, Volvo Action Service (VAS) is enabling customers to connect with highly trained uptime experts for 24/7 assistance to quickly manage service, connectivity solutions, schedule repairs and tackle any other issues they experience amid the pandemic to ensure maximized uptime.
“With COVID-19, it’s more important than ever for trucks to remain on the road, delivering much-needed goods and supplies,” said Conal Deedy, director of customer productivity solutions, Volvo Trucks North America. “During this time, we are committed to offering the same all-day and all-night uptime support for our customers despite modified working conditions. Our Volvo Action Service team is made up of real people, all employees of Volvo Trucks, who offer fast solutions for customers so they can focus on delivering food, medicine and other essential materials needed right now, safely and efficiently.”
VAS employees at Volvo Trucks’ Uptime Center in Greensboro, NC actively prepared for possible work-from-home scenarios well in advance of the COVID-19 crisis, enabling an extremely smooth and fast transition of its skilled employees working remotely without any disruptions to customers and dealers. And since the transition happened so seamlessly, the teams were able to adjust to the new working scenario quickly, keeping the implementation of continuous improvement projects and initiatives going, even under these rapidly evolving circumstances.
Through these initiatives and process changes, Volvo Action Service will continue to decrease on-hold times and increase the overall service level for customers.
Additionally, remote services are especially important now amidst the COVID-19 social distancing mandates. Volvo Trucks’ over-the-air services and Remote Programming capabilities increase uptime as updates can be done in a matter of minutes without having to visit a dealership. Remote Diagnostics, which is standard in every Volvo truck, also helps avoid unexpected downtime by monitoring Volvo engines, I-Shift transmissions and aftertreatment systems.
“Over the past few weeks, we have been able to deliver the same best-in-class customer service to our customers and dealers via the Volvo Action Service team, quickly resolving issues and offering support, all while abiding by the restrictions set forth due to the COVID-19 situation. The dedication of the Uptime team to supporting customers during this difficult time is inspiring,” said Deedy.
Volvo Action Service is included at no extra charge for two years with the purchase of every Volvo truck.