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​Triple K Fleet Services, Inc. – A Passion For Repairs

By Steve Pollock

August, 2017

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HARRISBURG, PA… From the first phone call, day or night, you will get a real person on the phone at Triple K Fleet Services, Inc. The service writer will try to analyze the problem on the telephone to determine if the repairs can be made on the spot or if the truck must be towed into the shop, in addition to determining which additional tools or parts may be needed for the service call.

At Triple K Fleet, they won’t refuse you, they will do their best to take care of you, and this is why Triple K Fleet maintains a “triage lane” for small repairs that can be done relatively quickly. No driver wants to hear “we can take care of it tomorrow”, so Triple K Fleet Services, Inc. has built their business around taking care of their customers right now. With numerous dealers and engine OEMs located nearby, Triple K Fleet has almost instant parts availability for just about any truck or trailer.

Rod Coupal founded the company in 2006. Rod’s father Rene was a Professional Truck Driver for 35 years. Rod started his career as a mechanic and then as Regional Maintenance Manager for St. Johnsbury Trucking. After that, a Field Maintenance Manager and then a Director of Maintenance for New Penn Motor Express. One thing that Rod learned while working in these positions was that uptime is paramount. Rod states, “Put yourself in a driver’s or dispatcher’s shoes. They are under pressure to get a load delivered, they want a repair shop that reacts to their needs. That is why I treat them, and I expect my employees to treat our customers with the courtesy and respect they deserve. Our goal is to get them back on the road as quickly as possible, fixing the problem right – the first time. If the repairs are going to take a day or more, we have rental trucks so they can get their load delivered and loaner cars so they can drive home, rather than spend days in a motel room.”

Triple K Fleet Services, Inc. has two locations, one at 7800 Linglestown Rd. (I-81 Exit 77), Harrisburg, PA and at 1220 Newville Road, (I-81 Exit 44) in Carlisle, PA. The Harrisburg location is open from 7 am – midnight, Monday-Friday and Saturdays from 7 am-2 pm. The Carlisle location is open Monday from 7:00 am -6:30 pm and Tuesday-Friday from 7:30 am – 10:30 pm. Emergency Road Service is available 24/7/365 at both locations. The Harrisburg location has 17 bays and 28 trained technicians and the Carlisle location has 4 bays and 11 technicians. Between the 2 locations there are 14 mobile service trucks and 6 heavy-duty wreckers, two of which are 50-ton rotators. The Harrisburg location fields Pennsylvania State Police emergency towing calls.

Triple K Fleet Services is an authorized NAPA Truck Service Center and can handle any repair for medium and heavy-duty trucks and trailers, from minor fixes to major rebuilds and overhauls. They also offer Federal and Pennsylvania truck inspections. The company is fully stocked with parts, tires and provides Hunter Lasar Alignment and Hunter Forced Balancing for tractors and trailers in both locations. Additionally, Triple K Fleet Services, Inc. has full preventative maintenance packages including oil changes. Service for electronic diagnostics using laptop computers for all engine makes, transmissions, differentials and electrical problems are also available.

Triple K Fleet Services has five pits for oil changes and a special 120’ long pit designed for car haulers and lowboys and other trailers with minimal ground clearance. Triple K Fleet is also an authorized Axle Surgeon’s franchise, serving customers from the Maryland/Pennsylvania state line, north to I-80 and as far east as Reading, PA and west to Carlisle, PA. The Harrisburg location also has a truck wash, fuel, Subway restaurant and a fully stocked parts department, as well as a full-service body shop and load transferring services.

The folks at Triple K Fleet Services, Inc. realize that when it comes to truck repairs, drivers have many choices. That is why they strive to treat their customers fairly and with the respect they deserve. Repair estimates are given up front and Triple K Fleet’s goal is to repair your truck quickly and fairly, so they can earn the trust and respect of their customers, as well as their repeat business. Owner Rod Coupal says, “No matter what business you are in, if you care about your customers, you will always be busy.”

Holly Coupal, Rod’s wife, handles the company’s billing; human resources needs as well as being the company’s controller.

Whether you own one truck or 1,000 trucks, Triple K Fleet Services, Inc. would like to earn your trust and respect as one of their many satisfied customers. For medium or heavy-duty truck repairs or 24 hour towing and road service, call Triple K Fleet Services, Inc. at 717-635-7500.

Captions:

The “Non-Mechanical” Support Team of Triple K Fleet.

The service fleet at Triple K is ready to serve you.