Daimler Trucks North America Announces Technician Skills Competition Winners
PORTLAND, OR… Daimler Trucks North America (DTNA) recently hosted its inaugural Technician Skills Competition. This unique competition gives DTNA the opportunity to challenge and acknowledge outstanding technician abilities.s
“Our service technicians
work hard to deliver uptime and keep our customers on the road. The quality of
our service technicians is essential to deliver an unsurpassed customer
experience and serves as a critical building block for our 24 hour repair
turnaround goal,” said Stefan Kurschner, senior vice president DTNA
Aftermarket.
The hands-on competition
tested technicians’ ability to diagnose and repair DTNA’s range of products,
including the Freightliner Cascadia®, New Cascadia®, Detroit™ heavy duty engine
and DT™ 12 transmission. Out of hundreds of highly skilled technicians from
service locations across the U.S. and Canada, two emerged as the winners –
Travis Gannon sof Lonestar Truck Group in Waco, Texas in the Vehicle
Competition, and Terry Podralski of W.W. Williams Midwest LLC, in Akron, Ohio in
the Engine Competition.
“We’re proud of Travis and
Terry and the level of expertise and commitment they demonstrate to ensuring
our customers are back on the road as soon as possible. They’re great examples
of the highly trained technicians we have throughout our network, who
constantly strive to increase their skills and serve our customers,” said
Kurschner.
Offering the largest
service network in the industry, DTNA and its affiliated service locations have
invested close to $5 million in technician training and development this
calendar year. Some of the programs and initiatives include:
• Get Ahead Program: Get Ahead is a
partnership program between DTNA, diesel schools, and DTNA service network
locations that offers diesel schools access to web based training free of
charge.
• Finish First: Finish First is a
12 week hands-on training program offered at select Universal Technical
Institute campuses nationwide. Students earn certifications for Freightliner
and Western Star trucks as well as Detroit engines.
• Trucks for Training Program: The
Trucks for Training program allows top ranking Get Ahead schools to purchase
used Freightliner or Western trucks at a reduced price.
• Master Technician Recognition Program:
Launching in November 2018, the Master Technician Recognition Program will
recognize and reward technicians that go above and beyond in the pursuit of
providing an unsurpassed customer experience. Ten technicians will visit the
corporate headquarters and provide feedback on what they see in the field.
For more information please
visit: www.TruckTechs.com
“Investing in technician training is one of the best investments we can make as an organization. With our industry-leading products and service network we will continue to provide the best ownership experience possible for our customers,” concluded Kurschner.
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