Three Oregon Ports Of Entry Will Switch To Phone-Based Services
The Motor Carrier Transportation Division is closing its registration offices at three ports of entry
this year and is replacing over-the-counter services with telephones and fax machines that truck drivers can use for registration and over-dimension permit services.
MCTD staff members at these three ports of entry will be reassigned to either motor carrier enforcement officer duties or relocated to Salem, where they are most needed to provide statewide services.
The registration office at Farewell Bend near the Idaho border will switch to phone services as of June 1, 2012. Staff currently providing over-the-counter registration and permit services there will be reassigned to motor carrier enforcement duties.
The MCTD registration offices at Ashland near the California Border and at Umatilla near the Washington border will switch to phone-based services as of Oct. 1, 2012. Eight staff members from these offices will be reassigned to Salem.
Size and weight enforcement, Green Light weigh station preclearance and safety inspection activities will continue as usual at these three ports of entry.
The Portland Bridge Office will continue to provide over-the-counter registration and over-dimension permit services.
The MCTD registration offices at Farewell Bend, Ashland and Umatilla have been open 8 a.m. to 5 p.m. weekdays, but use of over-the-counter services at these offices has been declining in recent years.
At the same time, the Motor Carrier Transportation Division Headquarters in Salem has been experiencing a steady increase in demand for services.
Last year, MCTD staff in Salem answered 220,517 calls from 8 a.m. to 5 p.m. weekdays, and staff in the 24/7 Service Center answered 102,166 calls at other hours. As call volumes peaked, managers tried to reduce phone wait times by forwarding overflow calls to field office staff. With these services shifting away from field offices and toward headquarters, MCTD has decided to reassign staff to match this trend.
The vast majority of truck drivers who have been using over-the-counter service at these three ports of entry need only registration trip permits or weight-mile tax temporary passes. These can be obtained by phone and fax. MCTD offers service 24 hours a day, seven days a week by its Phone Service Center at 503-378-6699 and website OregonTruckingOnline.com.
Motor carriers are expected to plan ahead before coming to Oregon. Drivers entering the state without credentials are subject to citation and a $435 fine.