Southeastern Exceeds Lowe’s Quality Standards Five Years in a Row
LEXINGTON, SC… Southeastern Freight Lines, the leading provider of regional less-than-truckload (LTL) transportation services, has been named Lowe's Platinum Carrier of the Year, the highest award designation possible for the home improvement retailer.
Southeastern is the only LTL carrier to receive the Platinum-level award. This is the fifth-year in a row that Southeastern has earned the prestigious Platinum distinction by achieving all four goals set by Lowe's.
Lowe's measures carriers each week on meeting four primary objectives including on-time and claim-free deliveries - two of Southeastern's primary operational objectives. Consistently exceeding all four standards earns the Platinum level recognition.
A continuous quality improvement process is the bedrock of Southeastern's leadership in the industry. Through this framework, Southeastern measures every aspect of its business and strives to satisfy every customer completely, becoming more efficient in the process. Southeastern monitors data through the process every day to recognize any trends that fall outside of the goals, working with customers and the entire supply chain to address issues before they become problems.
"We appreciate this honor from Lowe's and value the outstanding relationship we have developed over the years," said Braxton Vick, senior vice president of corporate planning and development at Southeastern Freight Lines. "We absolutely welcome and thrive on being measured by our customers. Meeting Lowe's standards for five straight years is a testament to the commitment our employees have in the quality improvement process."
All customers benefit from Southeastern's industry-leading performance, including 99.1 percent of next-day shipments delivered on time, 99.9 percent of shipments handled free of shortage or damage and a 99.4 percent invoice accuracy measure.
Southeastern Freight Lines, a privately-owned regional less-than-truckload transportation services provider founded in 1950, specializes in next-day service in the Southeast and Southwest and operates 76 service centers in 12 states and Puerto Rico. Southeastern has a network of service partners to ensure transportation services in the remaining 38 states, Canada, the U.S. Virgin Islands and Mexico. Southeastern Freight Lines provides more than 99.35% on-time service in next day lanes. A dedication to service quality and a continuous quality improvement process that began in 1985 has been recognized by more than 300 quality awards received from customers and associations. Southeastern Freight Lines subsidiary, Southeastern Logistics Solutions, provides expedited service and multi-modal transportation services across the nation through strategic capacity partnerships. For more information, please visit www.sefl.com and www.facebook.com/SoutheasternFreight.