Kenworth Names 2013 Service Council, Helps Provide The World’s Best Customer Support
Kenworth Truck Company has named its 2013 Kenworth Service Council, which is comprised of leading Kenworth service managers in the United States and Canada. The council’s mission is to help promote service and product improvements to further enhance Kenworth’s World’s Best quality.
Members of the 2013 Kenworth Service Council are: Chairman – Michael Donnelly, MHC Kenworth, Little Rock, Ark.; Wayne Beal, Kenworth Sales, Spokane, Wash.; Chad Little, GreatWest Kenworth, Clairmont, Alb.; Tim Crist, Kenworth Northeast Group, Buffalo, N.Y.; Grant Easton, Kenworth Truck Centres, Concord, Ont.; Kyle Platt, Fort Wayne Truck Center, Fort Wayne, Ind.; Richard Williamson, Truckworx Kenworth, Birmingham, Ala.; Mike Yow, Kenworth of South Texas, San Antonio, Texas; and Kenworth Dealer Council representative Vince Tarola, Kenworth Truck Centres, Concord, Ont.
Kenworth’s constant commitment for superior dealer service is demonstrated by Kenworth receiving the “Highest in Customer Satisfaction with Heavy Duty Truck Dealer Service, Two Years in a Row”, according to the J.D. Power and Associates 2011-2012 Heavy Duty Truck Customer Satisfaction Studies(SM).*
Kenworth dealers sell genuine Kenworth parts and provide all makes parts and service through nearly 340 locations in the United States and Canada. Information on the Kenworth PremierCare(R) parts program is available at www.kenworth.com under Parts and Services.
To help support customers, Kenworth provides a complete dealership list on its website at www.kenworth.com. In addition, the Kenworth PremierCare(R) Customer Center (1-800-KW-ASSIST) is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services.
Kenworth Truck Company is the manufacturer of The World’s Best(R) heavy and medium duty trucks. Kenworth’s Internet home page is at www.kenworth.com. Kenworth is a PACCAR company.
*Kenworth received the highest numerical score for heavy-duty truck dealer service in the proprietary J.D. Power and Associates 2011-2012 Heavy Duty Truck Customer Satisfaction Studies(SM). 2012 study based on 1,725 primary maintainers of 2011 model-year Class 8 heavy-duty trucks measuring six manufacturers. Proprietary study results are based on experiences and perceptions of those surveyed in February-May 2012. Your experiences may vary. Visit jdpower.com